Is it Worth it? - Guild Wars Forums

icedragon · May 03, 2005, 02:55 AM // 02:55

Is this thing really worth it?

My game came with a key that doesn't work and have been getting nothing but a run-around from tech support. i am in a real situation and they realy don't give a hoot. i hope others have had better luck, as for me I have until tomorrow to return the game or to exchange it WoW. I think the later is in order as the quality of gameplay does not look that good.

I have included the entire tech support convo here, hopefully someone else will learn about this before they get had (pease read from bottom up).

The reason i submitted the second ticket is due to lack of response/action on your part.

I have included the entire ticket here:

*Hello Scot.

Thanks for getting in touch with the Guild Wars Support Team. It appears you have previously reported this specific issue and we will close this ticket in an effort to keep all information contained to one ticket. Please keep all correspondence about this issue to one ticket 050430-000828. Please do not reply to this email or submit another duplicate request, as that will only cause further delay.

Regards,
The Guild Wars Support Team

*************************************************

*Ref #050430-000828
I am Still waiting on a replacement for the Bad Key that came with my game, as of tomorrow I have to reurn this software for credit (store deadline). I sent the info that was required of me, what is up with this, I realy would like to play this game, but if I have to return it, i am not willing to take the chance that it will be the same story or that this thing is a scam.
Thank you

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Customer (Scot xxxxxxx) 05/02/2005 01:41 PM
Is anyone out there??????

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Customer (Scot xxxxxxx) 05/01/2005 11:51 AM
also, because the key wouldn't work, it wouldn't allow me to create a user account.
I may also have mistyped my email address (I do sometimes when I am in a hurry). It may have been typed as: [email protected]

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Customer (Scot xxxxxxx) 04/30/2005 11:53 PM
xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

[email protected]

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Customer (Scot xxxxxxx) 04/30/2005 11:51 PM
if it takes this long for response as important as this one, maybe all the rumours are true and I should just stick to a game like WOW

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Response (GM Phields) 04/29/2005 11:44 PM
Hello,

Thanks for getting in touch with us in regards to your access key issue. Please make sure that you are typing the access key into the system correctly. If there any characters on the access key that are difficult to distinguish please try different combinations. If you are still unable to get the access key to work please send us what you believe the 25 digit code is to be along with the email address you used to register the account and we can continue try to research this issue for you.

Regards,
The Guild Wars Support Team

*************************************************

Auto-Response 04/29/2005 11:34 PM
Scot,

The Answers below were automatically selected and shown to you by RightNow SmartAssistant??? when you submitted your question. This is simply a log for your records of what you were presented with.

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Customer (Scot xxxxxxx) 04/29/2005 11:34 PM
I entered the correct key that came on the inside cover of my CD's case but it doesn't work!
It won't allow me to start my game account!

icedragon · May 03, 2005, 03:02 AM // 03:02

Now they have disabled my acount so I cannot even get in contact with them.....I am outa here and will be posting this experience all over the web, for all to see

Tyveil · May 03, 2005, 03:09 AM // 03:09

Bad key? As the tech support person said chances are you are confusing a letter, pretty easy to do as some of the letters are not distinguishable (8's and B's particularly). They've got to be careful about giving out keys otherwise everyone would call and get free keys. Its unfortunate that you've chosen a far inferior game to play but I hope you get some enjoyment out of it.

JjK · May 03, 2005, 03:15 AM // 03:15

Simply return it to the seller, and replace it with a new game.

If you cannot wait 2 days to play........

May 03, 2005, 02:55 AM // 02:55	#1
icedragon Pre-Searing Cadet Join Date: May 2005	Is it Worth it? Is this thing really worth it? My game came with a key that doesn't work and have been getting nothing but a run-around from tech support. i am in a real situation and they realy don't give a hoot. i hope others have had better luck, as for me I have until tomorrow to return the game or to exchange it WoW. I think the later is in order as the quality of gameplay does not look that good. I have included the entire tech support convo here, hopefully someone else will learn about this before they get had (pease read from bottom up). The reason i submitted the second ticket is due to lack of response/action on your part. I have included the entire ticket here: Hello Scot. Thanks for getting in touch with the Guild Wars Support Team. It appears you have previously reported this specific issue and we will close this ticket in an effort to keep all information contained to one ticket. Please keep all correspondence about this issue to one ticket 050430-000828. Please do not reply to this email or submit another duplicate request, as that will only cause further delay. Regards, The Guild Wars Support Team ************************************************ Ref #050430-000828 I am Still waiting on a replacement for the Bad Key that came with my game, as of tomorrow I have to reurn this software for credit (store deadline). I sent the info that was required of me, what is up with this, I realy would like to play this game, but if I have to return it, i am not willing to take the chance that it will be the same story or that this thing is a scam. Thank you ********************************************** Customer (Scot xxxxxxx) 05/02/2005 01:41 PM Is anyone out there?????? ********************************************* Customer (Scot xxxxxxx) 05/01/2005 11:51 AM also, because the key wouldn't work, it wouldn't allow me to create a user account. I may also have mistyped my email address (I do sometimes when I am in a hurry). It may have been typed as: [email protected] ********************************************* Customer (Scot xxxxxxx) 04/30/2005 11:53 PM xxxxx-xxxxx-xxxxx-xxxxx-xxxxx [email protected] ********************************************* Customer (Scot xxxxxxx) 04/30/2005 11:51 PM if it takes this long for response as important as this one, maybe all the rumours are true and I should just stick to a game like WOW ********************************************* Response (GM Phields) 04/29/2005 11:44 PM Hello, Thanks for getting in touch with us in regards to your access key issue. Please make sure that you are typing the access key into the system correctly. If there any characters on the access key that are difficult to distinguish please try different combinations. If you are still unable to get the access key to work please send us what you believe the 25 digit code is to be along with the email address you used to register the account and we can continue try to research this issue for you. Regards, The Guild Wars Support Team ********************************************* Auto-Response 04/29/2005 11:34 PM Scot, The Answers below were automatically selected and shown to you by RightNow SmartAssistant??? when you submitted your question. This is simply a log for your records of what you were presented with. ************************************************ Customer (Scot xxxxxxx) 04/29/2005 11:34 PM I entered the correct key that came on the inside cover of my CD's case but it doesn't work! It won't allow me to start my game account! Last edited by icedragon; May 03, 2005 at 03:03 AM // 03:03..

May 03, 2005, 03:02 AM // 03:02	#2
icedragon Pre-Searing Cadet Join Date: May 2005	Now this is ridiculous! Now they have disabled my acount so I cannot even get in contact with them.....I am outa here and will be posting this experience all over the web, for all to see

May 03, 2005, 03:09 AM // 03:09	#3
Tyveil Frost Gate Guardian Join Date: Apr 2005	Bad key? As the tech support person said chances are you are confusing a letter, pretty easy to do as some of the letters are not distinguishable (8's and B's particularly). They've got to be careful about giving out keys otherwise everyone would call and get free keys. Its unfortunate that you've chosen a far inferior game to play but I hope you get some enjoyment out of it.

May 03, 2005, 03:15 AM // 03:15	#4
JjK Lion's Arch Merchant Join Date: Mar 2005 Guild: Knights Templar Profession: W/E	Simply return it to the seller, and replace it with a new game. If you cannot wait 2 days to play........